REFUND POLICY

HC Threads Return and Refund Policy

We want you to be thrilled with your purchase from HcThreads!

 

If you are not satisfied, please review our policy below.

 

Return Window:

We accept returns or exchanges for misprinted, damaged, or defective items within 30 days of receiving your order.
Please Note: Customer is responsible for return shipping costs

 

Item Condition: All returned items must be unworn, unwashed, and in the same condition that you received them.

Non-Returnable Items: Gift cards, hats, and clearance/sale items marked as final sale are not eligible for returns.

 

1. Manufacturer Issues (Free Exchange/Refund) Since our products are made to order, we cover any errors made during the fulfillment process.

 

Please contact us immediately if your item falls into any of the categories below:

*Defective/Damaged: The product arrives ripped, stained, or broken.

*Misprinted: The graphic/design is visibly flawed, peeling, or incorrect.

*Wrong Item: The wrong size, color, or item was sent to you.

 

Action: If you receive a product with a manufacturer issue, please email us at chris@hanleycreative.com within 7 days of delivery.

You must include your Order Number and a clear photo of the defect/damage. We will cover the cost of reprinting and shipping a replacement or issuing a full refund.

 

2. Buyer’s Remorse / Sizing Issues (Limited Options) We generally do not offer refunds for buyer's remorse or sizing exchanges.

*Sizing: We provide detailed sizing charts on every product page. If you ordered the wrong size, we cannot offer an exchange or refund since the item was custom-made for you.

*Recommendation: If you made a sizing mistake, we encourage you to gift the item to a friend or family member.

 

3. How to Start a Return or Exchange
Please Note: Customer is responsible for return shipping costs
 

To start a return or report an issue, please follow these steps:
1. Email: Send an email to chris@hanleycreative.com.
2. Subject Line: Use the subject line: Return/Exchange Request - Order # [Your Order Number].
3. Include: Clearly state the reason for the return (e.g., "Received damaged shirt," "Wrong size/color due to fulfillment error" and attach the required photos if the item is damaged or misprinted. We will review your request and get back to you within 2-3 business days with the next steps.